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chief eastwood
China
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This is probably not the correct forum but I know the guys who frequent it. A few of them have posted to Kickstarter before.

Hi, Guys

When I click on the spot where you add your video, I am getting an error message:

"There was an error with this file. Please try a different file."

There is NOTHING wrong with this file! It plays just fine on my Windows Media Player.

Does anyone have ANY advice?



Thanks!
Chief Eastwood
 
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Chris McDermott
United Kingdom
Belfast
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I assume you're setting up a Kickstarter?

I've never created one myself but they have quite a large FAQ on their site about uploading videos.
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chief eastwood
China
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Thanks for your reply.
I've just searched KS's FAQ system,the only answer is :
quote from Kickstarter FAQ

"Your project video's file size must be 5GB or less and one of the following file types: MOV, MP4, or WMV. We take the video file you upload and create a 640 x 360 (16:9 ratio) version to display on your project page.

For video encoding, use WMV format in Windows. On Mac, use H.264. In both cases, the key variable is the “bit rate,” so look for that box. If it’s measured in kilobits per second (kbps), try 1500 to start. If it’s measured in megabits per second (Mbps), try 1.5. If the file is too big: make that number smaller. If the quality seems bad: make it bigger."

I've try over 5 different format,which is MP4、MOV、WMV、AVI and so on.But it's totally useless.



 
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Doc Jones
United States
Massachusetts
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Did you use any off-the-wall codecs or anything? MP4, MOV, and WMV are really just containers, if your encoder is using a codec that Kickstarter's backend doesn't understand, it will complain.

If you'd like, you can send me a link to the video privately and I can take a look at it and see if anything stands out as being a potential issue.
 
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Zeyk Sequeyro
United States
Los Angeles
California
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Same problem here blush

what codecs Kickstarter supports?

Have a nice day
 
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