"They're old games, why would anyone play them?" - CEO Jim Ryan
Sony Computer Entertainment is a multinational video game and digital entertainment company that is a subsidiary of Sony Entertainment, which itself is wholly owned by multinational conglomerate Sony Group Corporation. Originally founded in November 1993 to handle Sony's venture into video game development for the PlayStation systems. Since the launch of the original PlayStation console in 1994, the company has been developing PlayStation home video game consoles, accessories and services. The company expanded from Japan into North America and Europe, where it founded the branches. The company quickly became Sony's main resource for research and development in video games and interactive entertainment.
No Library Support: Sony has shut down its digital storefronts with no warning given to devs, many of whom were in the process of creating games for Sony's platforms. The sudden shutdowns left many devs financially unstable and erased 1,000s of digital only games that had no form of preservation.
Lack of Dev Support: Indie devs on Sony platforms are charged the same high fees as triple A developers, and report fewer sales than on Nintendo, Microsoft, and PC hardware - with some spending more to release a game on Sony Hardware than they ever make back in sales. Communication can take months and comes in the form of excel invoices.
Predatory Monetization: In August 2021, Sony was one of 12 major game companies to receive a letter from the US Congress, concerned with the collection and "Manipulative Monetization" of children's data, and exposure to online predators. Although not legally required, the letter pressured the companies to adhere to the UK's "Age Appropriate Design Code" (AADC). The ESRB's ratings were specifically called out as 'insufficient', citing expert studies and the rising credit card debt accumulated by children who thought they were using "play Money", succumbed to peer pressure/manipulative design, or became addicted to LootBoxes.
Sony "Entitlement": Starting in 2019, Sony offered consumers free PS5 upgrades for games purchased on the PS4 (average cost $60). However, Sony went back on these claims, charging $20+ for the "free" upgrade in what the company dubbed "dual entitlement". This went on during the Covid pandemic that created on-going PS5 shortages, and during a time when Sony's main competition - Microsoft, offered free upgrades on all compatible games and backwards compatibility as far back as the original Xbox.